Neo-lithink Shipping Policy
1. Shipping Destinations
We ship our products both domestically and internationally.
Domestic Shipping:
- Available to all regions within Malaysia.
International Shipping:
- Available to most countries worldwide. Please check our website or contact customer service for specific international shipping availability.
2. Shipping Costs
Domestic Shipping (Malaysia):
- Standard Shipping: Free for orders over RM100. For orders below this amount, a flat rate of RM8 applies.
- Express Shipping: Available at an additional cost of RM15 MYR.
International Shipping:
- Shipping costs vary based on destination, package weight, and shipping method. Exact shipping charges will be calculated at checkout.
3. Shipping Times
Domestic Shipping (Malaysia):
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-3 business days.
International Shipping:
- Standard International Shipping: 7-21 business days.
- Express International Shipping: 3-10 business days.
Note: Shipping times are estimates and may vary due to factors beyond our control, such as customs processing times and local postal service efficiency.
4. Order Processing
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.
6. Customs, Duties, and Taxes
International Orders:
- Customers are responsible for any customs and import taxes that may apply. Neo-lithink is not responsible for delays due to customs.
7. Delivery Issues
If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Shipping Address
Please ensure that your shipping address is correct and complete. Neo-lithink is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Contact Information
For any questions or concerns about your shipping, please contact us at:
- Email: info@neolithink.com
- Phone: +6012-5083119
Thank you for shopping with Neo-lithink. We appreciate your business and are here to ensure your satisfaction with our products.