"Serpent Grace" captures the elegance and strength of a coiled snake, exuding quiet power and timeless beauty. The minimalist design emphasizes the fluid curves and texture, symbolizing grace in motion, blending simplicity with a touch of mystique
Serpant Grace Graphic Tee
SIZE GUIDE
SIZE(INCH) M L XL XXL CHEST 40" 42" 44" 46" LENGTH 27" 28" 29" 30" SHOULDER 18" 19" 20" 21" SLEEVE 8.5" 9.25" 9.75" 10.5" Material: 100% pure cotton, 220gsm
Made in Malaysia❗️Washing Tips:
- Turn the t-shirt inside out before washing.
- Use cold water and a gentle cycle.
- Avoid bleach and fabric softeners.
- Wash with similar colors.
- Hang dry or tumble dry on low heat.
- Do not iron directly on the vinyl.**Measurement tolerance of 0.5 inch from actual product
Neo-lithink Shipping Policy
1. Shipping Destinations
We ship our products both domestically and internationally.
Domestic Shipping:
- Available to all regions within Malaysia.
International Shipping:
- Available to most countries worldwide. Please check our website or contact customer service for specific international shipping availability.
2. Shipping Costs
Domestic Shipping (Malaysia):
- Standard Shipping: Free for orders over RM100. For orders below this amount, a flat rate of RM8 applies.
- Express Shipping: Available at an additional cost of RM15 MYR.
International Shipping:
- Shipping costs vary based on destination, package weight, and shipping method. Exact shipping charges will be calculated at checkout.
3. Shipping Times
Domestic Shipping (Malaysia):
- Standard Shipping: 3-5 business days.
- Express Shipping: 1-3 business days.
International Shipping:
- Standard International Shipping: 7-21 business days.
- Express International Shipping: 3-10 business days.
Note: Shipping times are estimates and may vary due to factors beyond our control, such as customs processing times and local postal service efficiency.
4. Order Processing
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.
6. Customs, Duties, and Taxes
International Orders:
- Customers are responsible for any customs and import taxes that may apply. Neo-lithink is not responsible for delays due to customs.
7. Delivery Issues
If your package is lost or damaged in transit, please contact us immediately at [email address] or [phone number]. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Shipping Address
Please ensure that your shipping address is correct and complete. Neo-lithink is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
9. Contact Information
For any questions or concerns about your shipping, please contact us at:
- Email: info@neolithink.com
- Phone: +6012-5083119
Thank you for shopping with Neo-lithink. We appreciate your business and are here to ensure your satisfaction with our products.
At Neo-Lithink, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy.
1. Returns
Eligibility:
- Items must be returned within 30 days of the delivery date.
- The item must be unworn, unwashed, and in the original condition with all tags attached.
- Proof of purchase (order number, receipt, or confirmation email) is required.
Non-Returnable Items:
- Items marked as final sale.
- Gift cards.
- Customized or personalized products.
Return Process:
- Contact Us: Email our customer service team at seeweedandotter@gmail.com with your order number and reason for return.
- Receive Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.
- Ship the Item: Securely pack the item, including a copy of the original receipt and the RAN, and ship it to the address provided by our customer service team. Customers are responsible for return shipping costs.
2. Refunds
Eligibility:
- Refunds are processed once the returned item is received and inspected.
- If the return is approved, the refund will be processed to the original method of payment within 7-10 business days.
Partial Refunds:
- In certain situations, only partial refunds are granted (if applicable). For example, items not in their original condition, damaged, or missing parts for reasons not due to our error.
Non-Refundable:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email address] with your order number and a photo of the damaged or defective item.
4. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
5. Shipping Returns
To return your product, mail it to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Contact Information
For any questions or concerns about your return, refund, or exchange, please contact us at:
- Email: info@neolithink.com
- Phone: 012-5083119
Thank you for shopping with Neo-lithink. We appreciate your business and are here to ensure your satisfaction with our products.