Neo-Girl Premium Cotton Graphic Tee

Neo-lithink Shipping Policy

1. Shipping Destinations

We ship our products both domestically and internationally.

Domestic Shipping:

• Available to all regions within Malaysia.

International Shipping:

• Available to most countries worldwide. Please check our website or contact customer service for specific international shipping availability.

2. Shipping Costs

Domestic Shipping (Malaysia):

• Standard Shipping: Free for orders over  RM100. For orders below this amount, a flat rate of RM8  applies.
• Express Shipping: Available at an additional cost of RM15  MYR.

International Shipping:

• Shipping costs vary based on destination, package weight, and shipping method. Exact shipping charges will be calculated at checkout.

3. Shipping Times

Domestic Shipping (Malaysia):

• Standard Shipping: 3-5 business days.
• Express Shipping: 1-3 business days.

International Shipping:

• Standard International Shipping: 7-21 business days.
• Express International Shipping: 3-10 business days.

Note: Shipping times are estimates and may vary due to factors beyond our control, such as customs processing times and local postal service efficiency.

4. Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided.

6. Customs, Duties, and Taxes

International Orders:

• Customers are responsible for any customs and import taxes that may apply. Neo-lithink is not responsible for delays due to customs.

7. Delivery Issues

If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Shipping Address

Please ensure that your shipping address is correct and complete. Neo-lithink is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Contact Information

For any questions or concerns about your shipping, please contact us at:

• Email: seeweedandotter@gmail.com
• Phone: 6012-5083119

Thank you for shopping with Neo-lithink. We appreciate your business and are here to ensure your satisfaction with our products.

At Neo-Lithink, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy.

1. Returns

Eligibility:

• Items must be returned within 30 days of the delivery date.
• The item must be unworn, unwashed, and in the original condition with all tags attached.
• Proof of purchase (order number, receipt, or confirmation email) is required.

Non-Returnable Items:

• Items marked as final sale.
• Gift cards.
• Customized or personalized products.

Return Process:

• Contact Us: Email our customer service team at seeweedandotter@gmail.com with your order number and reason for return.
• Receive Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and return instructions.
• Ship the Item: Securely pack the item, including a copy of the original receipt and the RAN, and ship it to the address provided by our customer service team. Customers are responsible for return shipping costs.

2. Refunds

Eligibility:

• Refunds are processed once the returned item is received and inspected.
• If the return is approved, the refund will be processed to the original method of payment within 7-10 business days.

Partial Refunds:

• In certain situations, only partial refunds are granted (if applicable). For example, items not in their original condition, damaged, or missing parts for reasons not due to our error.

Non-Refundable:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email address] with your order number and a photo of the damaged or defective item.

4. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

5. Shipping Returns

To return your product, mail it to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Contact Information

For any questions or concerns about your return, refund, or exchange, please contact us at:

• Email: info@neolithink.com
• Phone: 012-5083119

Thank you for shopping with Neo-lithink. We appreciate your business and are here to ensure your satisfaction with our products.